Online Complaint Form

Getting started

Before you start:

  • Use this form to make a complaint regarding the decisions or actions of employees of the Inspector General Emergency Management and the Public Safety Business Agency (PSBA) including Queensland Government Air.
  • You can save this form to your computer so you can come back to it later.
  • Fields marked with an asterisk (*) must be completed before the form can be submitted.
  • If you have trouble completing the form please send an email to complaints@psba.qld.gov.au
What happens when I submit this form?

Your form is sent to the PSBA via a secure system. The Principal Advisor, Complaints Management receives and assesses your complaint. We will then refer your complaint to the appropriate area to be managed. We may contact you to provide further information about your complaint. Most complaints are resolved within 30 days, however some complaints are more complex and take longer. We will tell you if this will be the case.

Section 1: Your Details
Anonymous Complaints
You can submit your complaint and remain anonymous. We may however find it difficult to thoroughly investigate or resolve the complaint because we don't have enough detail, and can't contact you to obtain more information. If you wish to proceed and remain anonymous, type 'Anonymous' into the First Name and Surname fields.
Title
First Name
Surname
Daytime Phone Number
Mobile Number
Email Address
A copy of this submission will be forwarded to this email address.
Postal Address
Suburb/Town
State
Postcode
Section 2: Making a complaint on behalf of somebody else
If you are unable to make a complaint yourself, you can ask someone else to submit the complaint for you. If you are making a complaint on behalf of someone else, we may contact them to confirm the details of the complaint.
Are you the person affected by the complaint?
Does the person you are submitting this form for know you are making a complaint on their behalf?
Who are you submitting the complaint for?
Title
First Name
Surname
Daytime Phone Number
Mobile Number
Email Address
Postal Address
Suburb/Town
State
Postcode
What is your relationship to the person?
Section 3: Details of your complaint
Set out your complaint clearly and include the main facts. Please ensure that you include all relevant information such as dates, times, names of the persons you have dealt with (if possible); details of what actually happened and the location.
Please select the area that your complaint relates to:
Please provide the details of your complaint including the circumstances and your main concern
Set out your complaint clearly and include the main facts. Please ensure that you include all relevant information such as: dates, times, names of the persons you have dealt with (if possible); the situation and the location.
What would you like to see happen as a result of your complaint
What do you think should be done to resolve your complaint? For example:
  • an apology
  • a different decision
  • amendment to processes
  • amendment to service policy, procedure and/or guidelines
  • changes to service provision
Previous contact with the agency
Have you previously raised this complaint with anyone?
If yes, please give details (name of officer you raised it with, date, the outcome)
What happens next?

You will receive acknowledgement confirming that we have received your complaint.

Referral/Investigation
Your complaint will be referred to the appropriate area to manage/and or investigate your complaint. Many complaints can be resolved at this stage without the need for formal investigation.

Outcome
We will keep you informed of how your complaint is progressing. If it is found that the agency has made a mistake or acted unfairly, we will ensure that further action is taken in respect of the issue.

When the investigation is finalised you will receive advice from us which outlines the decision made in relation to your complaint and the reason for the decision.

The personal information collected from you is handled according to the provisions of the Information Privacy Act (2009). We must comply with the 11 Information Privacy Principles (IPPs) in schedule 3 of the IP Act. These IPPs specify how personal information is to be collected, stored, secured, accessed, amended, used and disclosed.